You don’t have to withdraw it in instalments. They told me I would need to renew my passport or get a driving licence otherwise they would not allow me to withdraw my money even even though Gambling Commission rules and regulations regarding online bookmakers clearly state: 'You can withdraw your money at any time without unreasonable delay or restriction. My expired passport was rejected and I do not have a driving licence. Two of them were fine, the photo ID was the problem. A few days ago I requested to withdraw my balance but was refused and suddenly three days later they decided to ask for three different documents. Possibly, lawyers and small claims court too if needed. Also, will be contacting newspapers, TV programmes as well as posting reviews on social media and review sites starting here. Going to contact UK Gambling Commission and Resolver to complain about these criminals and report them to the relevant authorities.